Warranty policy

Warranty Policy

1. General Provisions

1.1. This policy outlines the warranty terms for products purchased from our online store.

1.2. The buyer confirms that they have read this policy before placing an order.

2. Warranty Period

2.1. All products come with a warranty in accordance with applicable laws and manufacturer requirements.

2.2. The standard warranty period is 24 months for private individuals and 12 months for legal entities from the date the product is received.

2.3. The warranty applies only to products purchased from our official online store healthstore.lv.

3. Basis for Warranty Claims

3.1. The warranty covers defects resulting from manufacturer fault.

3.2. The warranty does not cover:

• damage caused by improper or incorrect use;
• mechanical damage (scratches, cracks, dents);
• damage caused by unauthorized repairs or modifications;
• natural wear and tear and consumable parts.

4. Return and Repair Procedure

4.1. If a defect is detected, the buyer must contact customer support at info@healthstore.lv.

4.2. To submit a warranty claim, the following must be provided:

• a receipt or other proof of purchase;
• a description of the defect and photos, if possible.

4.3. After the warranty claim is approved, the product may be:

• repaired free of charge;
• replaced with an equivalent product;
• refunded if repair or replacement is not possible.

5. Processing Time

5.1. All warranty claims are reviewed within 14 business days.

5.2. The buyer will be informed of the results using the provided contact information.

6. Other Provisions

6.1. Warranty obligations do not limit consumer rights established by applicable law.

6.2. The warranty policy may be amended without prior notice, but changes do not apply to products already purchased.