Delivery policy

Delivery Policy

1. General Information

1.1. Orders are processed within 1–2 business days after payment is received.

1.2. Delivery costs and estimated delivery times are calculated at checkout.

1.3. Once the shipping notification is received, the customer can track the parcel using the provided tracking number.

2. Delivery within Latvia

2.1. Omniva Parcel Lockers
Delivery time: 1–3 business days.
The customer receives an SMS/email with a pickup code.
Storage period – 7 days.

2.2. Venipak Lockers
Delivery time: 1–3 business days.
Collection via unlock code.
Storage period – 7 days.

2.3. Courier (Omniva / Venipak / other partners)
Delivery time: 1–3 business days.
Courier contacts the customer before delivery.
Delivery is made on business days to the provided address.
A reachable phone number must be provided.

3. Delivery to Lithuania

3.1. Omniva Lockers (LT)
Delivery time: 2–4 business days.
Collection using SMS/email code.

3.2. Courier
Delivery time: 2–4 business days.
Door-to-door delivery with prior contact.

4. Delivery to Estonia

4.1. Omniva Lockers (EE)
Delivery time: 2–4 business days.
Collection using the provided code.

4.2. Courier
Delivery time: 2–4 business days.
Delivery on business days to the provided address.

5. Delivery to Europe

5.1. International Courier Delivery (EU countries)
Delivery time: 3–10 business days (depending on the country).
Delivery is performed in cooperation with international logistics partners.
Exact prices and delivery terms are shown at checkout.

5.2. Restrictions
Some countries may have restrictions on parcel size or content.
If delivery is not possible, we will contact the customer to find an alternative solution.

6. Delivery Prices

6.1. Delivery to Address

Region / Country	Price
Riga	€6.50
Riga (for seniors and disabled persons)	€2.99
Latvia – outside Riga	€10.00
Lithuania	€15.00
Estonia	€15.00
European Union – up to 3 kg	€20.00
European Union – over 3 kg	Price confirmed at checkout

6.2. Delivery to Pickup Points (Lockers)
If the parcel size does not exceed 38 × 37 × 63 cm and weight does not exceed 30 kg. Pickup available 00:00–24:00.

Service	Country	Price
Omniva locker	Latvia	€4.00
Omniva locker	Lithuania	€6.00
Omniva locker	Estonia	€6.00
Venipak locker	Latvia	€2.50
Venipak locker	Lithuania	€3.50
Venipak locker	Estonia	€5.00

7. Additional Information

7.1. If the parcel is not collected within the specified period and is returned to the sender, re-shipping requires an additional fee.

7.2. In case of damage or loss, please contact customer support immediately and provide the parcel number.

7.3. The customer is responsible for providing a correct delivery address.